Tag Archives: Facebook

Facebook Friends Share; Pinterest People Purchase

9 六月

Pinterest users are 79 percent more likely to purchase items they see pinned on the site compared to the purchasing behavior of Facebook users viewing items they’ve seen on the news feed or a friend’s wall, according to a new survey released from behavioral commerce company SteelHouse.

Thirty-three percent of Facebook users said they have purchased a product or service that they’ve seen in a Facebook ad, on the news feed or on a friend’s wall, compared to 59 percent of Pinterest users who have made a purchase based on an item they saw on the pinboarding site. However, Facebook remains consumers’ top choice for getting ideas on what products or services to purchase, according to the survey, and is also the preferred choice for social product sharing. More than one half of those surveyed said they regularly share their online purchases.

Fifty-five percent of shoppers prefer to share their purchases on Facebook, followed by Twitter (22 percent), Pinterest (14 percent), and Instagram (5 percent). LinkedIn bottomed the list with only 3 percent of respondents using it to socially share purchases.

When asked about mobile shopping, 43 percent of those surveyed said they have downloaded a retailer’s mobile app and primarily use the app to browse for items (32 percent), make purchases (22 percent), and earn discounts and deals (26 percent). When making purchases, though, close to one third of respondents said they prefer to make purchases from a retailer’s online store versus that retailer’s mobile app.

In addition to getting more social and mobile with shopping, 98 percent of shoppers say that online customer reviews have a major influence on their decision to purchase a product or service. Seventy-two percent of consumers said that they always read reviews before making a purchase, while 26 percent of consumers only sometimes read reviews before purchasing.

By: http://www.websitemagazine.com/content/blogs/posts/archive/2012/05/30/facebook-users-share-products-pinterest-users-purchase.aspx?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter

When reading product reviews, 83 percent of shoppers take both the star rating and written comments into consideration. Star ratings are particularly important, as half of all respondents said the lowest star rating they would accept when making a purchase is three stars on a five-star scale.

Beyond just checking out reviews, many respondents said they also write reviews. Sixty-eight percent of shoppers say they rate and review products on a regular basis. The top product categories they write reviews on are electronics (23 percent), DVDs/CDs/MP3s (14 percent), books and clothing (both 13 percent).

Facebook Promoted Posts: A Step-By-Step Guide

9 六月

Facebook has started rolling out Promoted Posts for Brand Pages, a new feature that allows businesses to pay for posts to be more predominantly displayed on news feeds.

Earlier this year, Facebook shared the statistic that a Brand Page’s content is only seen by 16% of the fans. Facebook’s slew of ad tools and these new Promoted Posts are geared to help businesses reach and engage more of their fan base.

A brand can now pay $5, $10, $15 or $20 to “get more people who like your Page to see this post.”

“Promoted posts help increase the people you reach for any eligible post. It’s an easy and fast way to reach more of the people that “like” your page and your friends,” says a Facebook spokesperson in an explanatory video.

Facebook users will see promoted posts labeled with “Sponsored” in the news feed (not in the right rail where Facebook ads live) both on desktop and mobile. Promoted Posts have the same targeting ability that regular posts do, so you can geotarget just to your company’s area to get the most bang for your buck.

We walked through the process of creating a Promoted Post and the insights that assess their efficacy, so check out the gallery below for the step-by-step guide. Will you use this tool, and do you think it’ll be more effective than Facebook Ads? Let us know in the comments.

Infographic: Social Media Statistics For 2012

16 五月

It was a huge year for Social Media and here is a great infographic that rounds up the key Social Media Statistics to kickoff 2012. It’s pretty impressive to see that Facebook has grown to more than 800 million active users, adding more than 200 million in a single year. Twitter now has 100 million active users and LinkedIn has over 64 million users in North America alone.

A few interesting take outs for social media statistics in 2012:

Facebook Statistics 2012:

  • An average Facebook user has 130 friends and likes 80 pages
  • 56% of consumer say that they are more likely recommend a brand after becoming a fan
  • Each week on Facebook more than 3.5 billion pieces of content are shared

Twitter Statistics 2012:

  • 34% of marketers have generated leads using Twitter
  • 55% of Twitter users access the platform via their mobile

General Social Media Statistics 2012:

  • 30% of B2B marketers are spending million of dollars each year on social media marketing
  • Nearly 30% of these users are not tracking the impact of this marketing
  • 20% of Google searches each day have never been searched for before
  • Out of the 6 billion people on the planet 4.8 billion have a mobile and only 4.2 billion own a toothbrush

Check out more social media statistics for 2012 below in the full infographic, via Mediabistro.

Social Media Statistics 2012

By: http://www.digitalbuzzblog.com/social-media-statistics-stats-2012-infographic/

How to Track Social Media Traffic With Google Analytics

4 四月

Why Google Analytics?

Google Analytics allows you to see where your visitors come from and if they engage with your content or leave immediately. Additionally, you can set up goals that match your business goals and measure if visitors are meeting those goals.

With Google Analytics, you can get valuable insights about your visitors and in this article I am going to show you how to track social media traffic.

This will help you identify the social media sites that send the most visitors back to your website to see which one needs more attention.

You will also discover how you can learn more about the visitors who come to your site from Twitter, Facebook, Google+ or other social media sites.

Additionally, you will learn how to use a feature called Advanced Segments to segment your social media traffic and see how those visitors behave on your site.

Getting Started With Google Analytics

Before we dive into this, I want to make sure that you use the latest version of Google Analytics.

To do this, just login into your Google Analytics  account and click the New Version link from the top left section of your screen.

new version google analytics

Click the New Version link to switch to the latest version of Google Analytics.

Once you do that, you are all set up and ready to follow the rest of this article.

Identify Your Main Traffic Sources

First you will need to discover what social media sites send the most traffic to your website.

To do that, go to the Traffic Sources section, select Sources and All Traffic.

Here you will be able to see a list with all of the websites that send traffic back to your site. Right now, you will need to identify which are social media websites and keep the first three in mind.

google analytics traffic

Identify the main 3 social media sites that send you traffic.

From this example you can see that Twitter (t.co is Twitter’s shortened URL), Hacker News and Facebook are the main social media sites that drive traffic.

For you, the most important may be Google+ or StumbleUpon or any other site where you have an active profile.

Create Advanced Segments

Once you have identified your main social media traffic sources, you can create Advanced Segments for those websites and segment the traffic to individually analyze your visitors.

You can also set up multiple Advanced Segments and compare them to see the difference among them.

To make this easier to understand, I will show you how you can set up Advanced Segments for Twitter, Facebook and Google+ to compare their traffic and for multiple other social media sites to better analyze traffic.

Twitter Traffic Segment

You can create an Advanced Segment for Twitter to see how it compares with Facebook and Google+.

To do this, simply click on Advanced Segments from any Google Analytics report and click + New Custom Segment.

create advanced segments

Create Advanced Segments to individually analyze your visitors by traffic source.

Then add a name for your segment and start to include as sources the following containing terms that might send traffic to your website:

  • twitter.com
  • t.co
  • hootsuite
  • tweetdeck
  • bit.ly

As you can see, there are multiple filters that should be added using an OR statement because different Twitter clients might send traffic that will not get tagged as being from twitter.com or t.co.

While adding these filters, you will see that if you have traffic that matches, Google Analytics will insert the filters using an autocomplete function.

This way you can be sure that all the filters you apply actually match visits.

twitter segment

Create a Twitter traffic segment to see how the inbound traffic from Twitter compares with other social media sites.

Once you add all your filters, press the Test Segment button to see if everything is set up correctly. If so, save your segment.

Facebook Traffic Segment

Next on the list is the Facebook segment, which can be created exactly as you did for Twitter—just change the filters to:

  • facebook.com
  • m.facebook.com
facebook segment

Create a Facebook traffic segment and include as a source both facebook.com and the mobile version m.facebook.com.

From my analysis, Facebook sends traffic as facebook.com and m.facebook.com if the traffic comes from mobile devices. To make sure that your filter will match, you can simply use “facebook.”

Google+ Traffic

The Google+ segment is similar to Twitter and Facebook, but simpler. All you have to do is just filter:

  • plus.url.google.com
google plus segment

Create a Google+ traffic segment to analyze only the traffic that comes from Google+.

Google+ sends all traffic from plus.url.google.com. You may also see traffic from google.com, but do not include it, because that is something different.

Social Media Traffic

Now that you know how to create individual segments, you can create a more comprehensive segment that analyzes traffic from more than one social media outlet.

You can use this type of segment to include the traffic from StumbleUpon, Digg, Delicious, LinkedIn and any other social media site.

As an example, below are some of the sites you can include in this segment using the OR statement:

  • twitter.com
  • t.co
  • hootsuite
  • tweetdeck
  • bit.ly
  • facebook.com
  • m.facebook.com
  • plus.url.google.com
  • linkedin
  • youtube
  • reddit
  • digg
  • delicious
  • stumbleupon
  • ycombinator
  • flickr
  • myspace
  • popurls

A simpler version of this segment would be to select as a condition Matching RegExp, which will use a regular expression to detect the traffic that matches your condition.

The advantage of this will be the fact that you will not need to type in 10-20 conditions for this segment, but just one.

To create this segment, select Matching RegExp as condition and then type in brackets “()” the social media sites that send traffic to you, separated by a vertical bar “|”, just like the code below:

(twitter|t.co|hootsuite|tweetdeck|bit.ly|facebook|plus.url.google|linkedin|youtube| reddit|digg|delicious|stumbleupon|ycombinator|flickr|myspace|popurls)

You will need to make sure that there are no spaces in this code.

social media segment

Use a Regular Expression to create only one condition which includes all the social media sites from where you might get traffic.

You can also include other sites that send traffic to you.

Understanding Social Media Traffic

Now you have four powerful segments that will help you get more insights about your visitors.

You can use the first three to see how they compare to each other and if there are any big differences among them.

You can use the fourth to see how visitors who come from social media sites behave on your own site and how they convert.

We will cover more about this in future articles, but to start you should have a look at the Audience reports to determine their behavior, how engaged they are with your site (how much time they spend reading your content), how frequently they come to your site or the ratio of new visitors to returning visitors.

The Content section is the one that you should check next to see the pages your social media peers visit on your site, your site speed for their connection or what they search for on your website.

For example, you can see from the screenshot below that the visitors coming from Twitter (even if they have a higher number of visits) are less engaged with the content of the website, because the majority spend less than 10 seconds on the website.

social engagement

Use Advanced Segments to identify which social media sites send you valuable visitors.

You can use the above segment to compare the traffic from multiple social media outlets and see where you should invest more time, which one sends you more engaged visitors, visitors that convert and much more.

With the more comprehensive segment or if you apply only one segment, you can actually filter the traffic and see all of the Google Analytics reports for that specific segment.

This helps you identify visitors’ behavior and engagement for that specific segment of traffic.

Over to You

These are just a couple of examples, but I would love to see what other experiments you’ve done.

What do you think? Which of these examples have you successfully implemented? Plus, what other tutorials about Google Analytics would you like to see on Social Media Examiner? Leave your questions and comments in the box below.

By: http://www.socialmediaexaminer.com/how-to-track-social-media-traffic-with-google-analytics/

Facebook Fan Page Timeline Tutorial [Infographic]

20 三月

 

Facebook Timeline

By: http://www.mindjumpers.com/blog/2012/03/fbtimelineinfographic/?awid=8467173961682224857-1265#more-15750

10 Things You Need to Know About Facebook Timeline

13 三月

Facebook Cheat Sheet: Sizes and Dimensions

9 三月

Updated: March 6 2012

What is the size of the profile picture in Facebook? How wide is page of your brand? Here are all the numbers you need and you can even download a handy PDF Facebook cheat sheet.

Due to the recent release of Facebook timeline for brand pages, some new sizes have been added and old ones modified. We’ve added them here. The cheat sheet pdf and jpg will also be updated ASAP.

facebook cheat sheet sizes and dimensions 1to1 300x488 Facebook Cheat Sheet: Sizes and Dimensions

Big picture for timeline

This is the big picture (also known as cover photo) for Facebook’s timeline.

Width: 851px

Height: 315px

Application icons for timeline view

These are the icons that are displayed on a fan page that has Facebook timeline enabled. If your picture exceeds these limits, your icon will be resized and converted.

Width: 107px

Height: 70px

Maximum file size: 5MB

Facebook application favicon size

This is the tiny icon that is being displayed on the left hand side of your news feed, where the applications that you use are.

Width: 16px

Height: 16px

Facebook milestone picture size

This is the size you use for milestone pictures such as company’s foundation date. This is also the size for starred (highlighted) posts. The image in the post will be scaled down accordingly, if it exceeds the limits.

Width: 843 pixels

Height: 403 pixels

Profile picture for timeline pages

Recently updated sizes for timeline. The new width and height are 180 px which will be automatically scaled down to following:

Width: 32px

Height: 32px

It’s extremely important to choose a picture that can be scaled down as the profile pictures that are displayed on timeline posts are really small. Best practice is to choose your logo.

Thumbnail

The image that is displayed next to the link when you click like or share somenthing.

Width: 90px

Height: 90px

Facebook page

The usable area of your brands Facebook page

Width: 779px (Update: The CSS of Facebook has some errors, so we’re not actually sure what the final width will be. We suspect it will be 810 px)

Height: Unlimited

Uploaded images

This is the maximum size of the image you can upload.

Width: 2048px

Height: 2048px

Pinned post picture size

This is the size of the picture of your pinned post. It will not be scaled down, Facebook will take the centre of the image and cut it out accordingly.

Width: 403px

Height: 403px

Pictures displayed in Facebook

This is the maximum size of the image as shown in slide show or album.

Width: 960px

Height: 720px

Facebook ads

Picture in the ad

Width: 110px

Height: 80px

Size: 5MB

Text in ad

Header: 25 characters

Body copy: 135 characters

Facebook status update

Status update length: 63,206 characters

Comment length: unlimited

Video

The maximum size of vide you can upload

Size: 1024MB

Length: 20 minutes

By: http://www.dreamgrow.com/facebook-cheat-sheet-sizes-and-dimensions/

Facebook Launches ‘Facebook Offers’ For Businesses

9 三月

A few select brands on Facebook are currently running tests of a new Facebook product for businesses called “Offers.” The most recent Offer, which generated a fair amount of buzz in the past week, was posted by Macy’s. Macy’s first posted the Offer on Thursday, February 23rd at 7:11am Pacific with an expiration date of February 26th. The Offer was: “Get 25% off your purchase of $100 or more.

The Offer jumped out at me in my News Feed last Thursday when a friend of mine (plus six others!) claimed the Offer. Then I saw the Offer repeatedly in my News Feed, so clicked through to Macy’s to check it out on their wall too.

Facebook Offers - Marsh Engle Claimed Macy's

Simple, one-click claim – INCLUDING on mobile!

What’s super exciting about this new Facebook product for businesses, is the absolute simplicity and ease with which users can claim the Offer. Literally ONE click and Facebook lets you know the Offer is in your email inbox!

Facebook Offers - One Click Claim

Users can claim the Offer from the wall of the brand’s fan page.

Or, users can claim the Offer from their News Feed. Including MOBILE. Hello? Yes, mobile. Now that is thrilling.

More than half of Facebook’s 845 Million active users access the site via their mobile devices. Imagine the possibilities of Offers for your business! For local businesses. Wow. I haven’t been this excited about a new Facebook product since…. well, since last September when Subscribe came out. ;)

On that note, feel free to Subscribe to my Timeline public updates! Click the button below:

//www.facebook.com/plugins/subscribe.php?href=https%3A%2F%2Fwww.facebook.com%2Fmaris&layout=standard&show_faces=true&colorscheme=light&font=arial&width=450&appId=102079246572280

Einstein Bros Bagels Offer

By way of example on how super easy it is to claim an Offer on mobile, check out this recent Offer by Einstein Bros Bagels (claimed over 25,000 times so far!). I didn’t see this in my News Feed, per se. I just pulled up Einstein Bros Bagels on my iPhone and did the uber easy one-click claim:

Einstein Bros Bagles - Facebook Offer

And after the one-click (or one-touch, really, on iPhone!):

Einstein Bros Bagels - Facebook Offer Claimed

Credit to AK Stout and this post on SayingItSocial.com where a commenter pointed out the Einstein Bros Bagels offer.

Redeem by email, share from email

Not only can users easily claim the offer from their News Feed – on any computer or mobile device – the actual offer can be redeemed simply by showing the coupon on your phone to Macy’s staff. See the email below:

Facebook Offers - Claim Email

And, notice the big “Share Offer” button in the email. LOVE that. Boom – one-click claim. Instant gratification. And another one-click to share with friends!

Key takeaways from Macy’s Offer

Some points to note about Macy’s offer:

  • The offer was clean, simple, obvious and used a “%” sign and a “$dollar” amount.
  • Macy’s chose an extremely eye-catching image of a red shoe and a blue shoe on a white background, clearly chosen very strategically (red, white and blue = power color combo!). Plus, the fact it’s shoes – I don’t know any female out there who doesn’t love shoes. (Of course, many men claimed the Offer too!)
  • The choice of verbiage in the Offer was compelling: starting with “Get” (mirrored with the “Get Offer”), and the use of “save” and “BIG.” Clever!
  • Macy’s first posted the Offer on February 23rd, and posted it again on February 25th (Saturday morning at 7am Pacific) with the the description “Just two days left to get a head start on spring shopping!” (Einstein Bros Bagels did the same repeating of the Offer on its fan page wall, which of course goes into the fans’ News Feed again).

  • Ultimately, 41,602 people claimed the Macy’s Offer. And the original Offer post was shared a total of 2,491 times and the reminder of the Offer shared 374 times. Awesome social proof!

See also Build-A-Bear Workshop‘s Facebook page for this Offer. (Credit to AK Stout for spotting it).

Will Facebook unveil Offers at the FMC today? [Update: Yes!]

Congrats, Facebook. I do believe you’ve found simplicity on the other side of complexity with this new Offers product.

Will Offers be one of the BIG new product launches announced at the Facebook Marketing Conference today? Rumor has it Facebook is unveiling a whopping 7 new changes/products/upgrades. We know that one will be Timeline for Pages. Another is new Premium Ads. And a third surely has to be these Offers—well, in fact I understand that Offers is part of the new Premium Ads product. [Update: turns out Offers are a standalone product and appear to be FREE to create and share! Select Pages only, so far.] And, I heard last Friday from a reliable source that currently only around 25 big brands even know about Offers. Hm, still, I sure hope the product is imminent for the rest of us.

Stay tuned for more. I’ll be watching the Livestream of the FMC and tweeting and posting my thoughts on my Facebook page and profile.

By: http://www.marismith.com/facebook-offers/

Facebook May Release New Premium Ad Product Feb. 29

9 三月

Facebook may announce a complete overhaul of its premium ads at next Wednesday’s invitation-only Facebook Marketing Conference in New York.

February 29 is shaping up to be a monster day for Facebook, as the social network will also reportedly announce the beginning of beta-testing of timeline for businesses, also at its FMC event.

The information below, as well as the screen shots, comes from leaked documents obtained by Peter Corbett, chief executive officer of social agency iStrategyLabs, and posted by GigaOM.

According to the documents, the following ad types will be phased out at the end of this month:

  • Premium like, photo and video;
  • Premium event, photo and video;
  • Video comment; and
  • Premium poll, photo and video.

Premium standard ads (links to destination off Facebook, photo and video) will still be available, as will marketplace ads, which are not affected since they are not considered part of the homepage.

The leaked document outlined the six types of premium ads that will be available as of the end of February:

  • Status updates: Up to 150 characters of text, no additional media;
  • Photos: Up to 90 characters of text, 185-pixel-by-104-pixel thumbnail, 16:9 aspect ratio (we previously reported the reduction from 135 characters to 90);
  • Videos: Up to 90 characters of text, 185-pixel-by-104-pixel thumbnail, 16:9 aspect ratio;
  • Links: Up to 90 characters of text, 75-pixel-by-75-pixel thumbnail;
  • Questions: Four answers will be displayed — three, plus a “see more” link; and
  • Events: Up to 90 characters of text, 75-pixel-by-75-pixel thumbnail.

The leaked documents say that the social network will offer the same analytics reporting options as it does with its current classic and premium ads. However, the revamped premium ads will only accommodate impression tags, and not click tags for third-party tracking.

The documents also say that Facebook’s team will provide advertisers with specific instructions based on their needs for each campaign.

The introduction of the new premium ads reads:

The ad is created from the content of your page post. Anything you can post on your page, you can turn into an ad.

When the person seeing your ad has friends who are fans of your page, we’ll automatically expand the ad with enhanced social context about those friends, at no extra cost to you.

When fans see your ad, they’ll see an expanded interface below the ad that lets them like or comment on the post directly from the ad.

And the documents’ concluding pitch is as follows:

At Facebook, we believe that businesses will be better in a connected world. We connect 800 million people and their friends to the things they care about. Your page is the place where your business connects with people, and premium ads and featured stories help you reach those people, and their friends, more often.

Premium Ads are more effective when they start from page posts. These ads put your page’s voice on the homepage, in front of your ideal audience. For your fans and their friends, it will expand to show how friends are connected to your brand alongside your message, all in one. This social context appears at no additional cost to you.

Premium Ads with enhanced social context are 80 percent more likely to be remembered, driving 40 percent higher engagement and a significant increase in purchase intent.

Facebook Premium Ads Overviewhttp://www.scribd.com/embeds/82289675/content?start_page=1&view_mode=list

By: http://www.allfacebook.com/premium-ads-facebook-2012-02

Facebook Brand Timelines: 6 Big Changes Every Marketer Needs to Understand

6 三月

Today Facebook announced to brand marketers the world over that, within the month, everything they knew about fan Pages on Facebook would be overturned. While you get your brand ready for the new Timeline format, here are six important changes to keep top-of-mind.


1. Updated Look and Feel


What’s new: The format of Timeline for brands is quite similar to Timeline for personal profiles. It employs a cover photo at the top of the Page, and the Page is separated into two main columns by a dividing line, which represents the passage of time. This format provides brands with new options for self-expression: They can outline their corporate history with milestones (such as product launches, store openings, etc.) to construct a narrative for their audience.

Recommendation: Milestones present an important and dramatic opportunity to educate the public, humanize the brand and remove a perception of corporate anonymity. Our analyses of Page engagement have continually shown that brands posting content that depicts behind-the-scenes activities, exclusive updates or promotions encourages user interactions and promotes higher engagement rates. Using interesting milestones to craft the story of the brand over time (and updating the Timeline with new milestones as they happen) can help to stimulate conversations around major achievements.


2. Reduced Tab Visibility


What’s new: The new Timeline format does not have the left-side panel of links, which could include hundreds of different tabs. While applications still exist, they’ll display differently, in rectangular panels underneath the cover photo. The width of the Timeline and the space allocated for native apps like Photos means that only three tab panels are viewable at any given time. To see more, users must expand the tab panel by clicking a drop-down box.

Recommendation: For marketers, this major change means that the three above-fold tab apps need to be considered carefully — this will be one of the first things users see when interacting with your brand on Facebook. Brands will want to switch up which tabs are visible “above the fold,” according to current company objectives or project popularity. A good Page analytics tool will be useful for determining which tab to promote on a day-to-day basis.


3. No Default Landing Page


What’s new: With the new Timeline Page format, you will no longer be able to set a default landing Page, a favored feature for many savvy brands. The option was one of the primary ways to control the first (branded) impression a user encountered. Since there are no more tab Pages, there is no way to set one as a default. This will drastically change user impressions when they first visit a brand’s Timeline Page.

Recommendation: You will need to apply new and careful attention to all the top messages in the Timeline, as they will be the first objects seen by visiting users. Likewise, Facebook ads for brands will become ever important, as ads will be one of the major ways brands on Facebook can control a user’s experience. Setting up an advertising campaign for a Facebook promotion or new application will be the only way to guide new and clicking users directly to that application (as landing on this Page cannot be achieved by default).


4. New Way to Feature Content


What’s new: One major new feature that marketers will love is the ability to “pin” certain posts to the top of the Timeline. Similar to marking a blog post “sticky,” so that it remains at the top of a blog for a specified period of time, pinning a post to the top of Timeline allows it to precede any other content. A pinned post is distinguished by a small, orange flag. Brands can pin only one item at a time, and the pinned item then exists in two locations — as the top item on the Timeline itself, as well as within its chronological place. Once unpinned (which happens automatically when a new item gets pinned, or the item has been pinned for more than seven days), the post remains in the chronology of Timeline posts, but there is no visual history that it was pinned in the past.

Recommendation: Since you can no longer create a default landing Page, pinning items to the top of the Timeline will become every marketer’s go-to strategy for highlighting new and interesting content. We will begin to see savvy brands design posts specifically to be pinned, whether images, a well-designed call-to-action, a statement about brand value, or a message calling for the user to click one of the tab panels under the cover photo.


5. Current Tab Content and Applications Become Outdated


What’s new: The new Timeline layout displaces Facebook’s existing Page tab configuration (including a tab’s 520-pixel width), and replaces it with a new 810-pixel layout. As a result, existing Page tab content will look centered in the middle of the 810-pixel layout without any adjustments. All applications that remain on a brand’s Page will need new application icons (the new dimensions are 111×74).

Recommendation: The most pressing updates for brands will be to update the images and tab functionality of the above-fold two apps. As these are the first tabs users will see, they will likely be the first to be interacted with, or entirely ignored if not optimized for the new experience.


6. Private Messages Between Brands and Users


What’s new: Finally, brands will be able to send and receive private messages with users. This allows for much deeper consumer interaction, and will also enable Page managers to take extended customer inquiries off the Timeline and into a private message.

Recommendation: Be mindful of noise in the Timeline. Since the real estate allocated to each post depends on how engaging it is or how much interaction it has received, it can be easy to clutter your Timeline with customer inquiries. When these inquiries can be better serviced in a more one-on-one manner, reach out to the consumer with a private message and resolve her question. It’s a good opportunity to yield both a happy user and a clean Timeline.

Timeline for brands will certainly shake things up for social media marketers who seek to make an impact on Facebook. One thing is for sure though: The way content is shared and viewed within a Timeline Page is incredibly important. Brands that constantly create engaging updates and share important milestones will stay at the forefront of users’ attention. Create and rotate new apps for engagement, pin relevant and timely content, and update the feed with user-friendly dialogues to stay relevant in this new space.

Will you or your company do anything differently, right off the bat? Share your thoughts in the comments below.